At Franky Cards, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a clear and easy-to-follow return and refund policy. Please review the details below.

Eligibility for Returns and Refunds

  • Defective Items: If your product is damaged, defective, or incorrect, you can return it within 30 days of receiving it for a full refund or replacement.
  • Non-Defective Items: For items that are not defective or incorrect, we do not accept returns. Please make sure to double-check your order before finalizing the purchase.

Return Process

  1. Notify Us: Contact us via email at help.frankycards@gmail.com or call us at +1 (720) 885-8377 within 7 days of receiving your item.
  2. Provide Information: Include your order number, the item(s) you wish to return, and a brief description of the issue.
  3. Return Authorization: We will review your request and provide you with instructions on how to return the item, including the return address.
  4. Shipping: Customers are responsible for return shipping fees unless the item is defective or damaged during transit.
  5. Condition of Items: All returned items must be in original condition with packaging intact.

Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refunds will be processed to the original payment method used at checkout.
  • Please allow 7–10 business days for the refund to be credited to your account.

Non-Refundable Items

  • Pre-order Items: These are non-refundable unless the item is canceled by the manufacturer before shipment.
  • Final Sale Items: Some items marked as “Final Sale” are not eligible for returns or refunds.
  • Opened or Used Items: Any items that have been opened or used cannot be returned unless they are defective.

Exchanges

  • We do not offer exchanges at this time. If you would like a different product, please return the original item and place a new order.

Shipping Issues

  • If your package is lost or damaged during shipment, please contact us immediately so we can assist you with filing a claim with the carrier.

Contact Us

If you have any questions or concerns regarding our refund and return policy, feel free to get in touch:

 Email: help.frankycards@gmail.com
 Phone: +1 (720) 885-8377
 Address: 1660 Ulster St, Denver, Colorado, 80220, United States

Thank you for shopping at Franky Cards! We’re here to ensure you have the best experience with your collectible purchases.