At Franky Cards, we strive to provide a seamless shopping experience. Below are answers to some of the most commonly asked questions by our customers. If you have additional questions, feel free to contact us!
1. What products do you sell?
We specialize in a wide range of hobby boxes, sports trading cards, and memorabilia from various brands and sports. Our collection includes rare and limited edition items for serious collectors and casual enthusiasts alike.
2. How do I place an order?
To place an order, simply browse our product listings, add the items you wish to purchase to your cart, and proceed to checkout. You’ll be asked to provide your shipping information and payment details to complete your order.
3. Do you offer international shipping?
Currently, we only offer domestic shipping within the United States. We do not ship internationally at this time.
4. How can I pay for my order?
We accept payments via:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
5. When will I receive my order?
Orders are typically processed within 1-2 business days. Delivery times will vary depending on your shipping method and location. You will receive a tracking number once your order has been shipped.
6. Can I modify or cancel my order?
Orders can only be modified or canceled within 48 hours of placing the order. After that period, orders will be processed and cannot be modified or canceled.
7. What if my product is damaged or defective?
If your item arrives damaged or defective, please contact us immediately at help.frankycards@gmail.com. We will guide you through the return process and offer you a replacement or refund.
8. What should I do if an item is out of stock?
If an item is out of stock, we will notify you as soon as possible. You can choose to wait for the item to restock or cancel your order for a full refund. Some items may also be available for pre-order.
9. Do you offer refunds?
Yes, we offer refunds for items that are returned within 30 days of delivery. The item must be unused, in its original packaging, and in resellable condition. Please see our Refund and Return Policy for more details.
10. Can I pre-order items?
Yes, we offer pre-sale items that can be ordered before their official release. Pre-order items will be shipped as soon as they become available, and you’ll be notified of any updates or delays.
11. How can I contact customer support?
You can reach us via:
- Email: help.frankycards@gmail.com
Phone: +1 (720) 885-8377
Address: 1660 Ulster St, Denver, Colorado, 80220, United States
12. Do you offer discounts or promotions?
We occasionally offer special discounts and promotions. Be sure to sign up for our newsletter to stay updated on upcoming sales and exclusive offers!
13. What should I do if I haven’t received my order?
If you haven’t received your order within the estimated delivery time, please check your tracking information. If there’s an issue, contact us at help.frankycards@gmail.com, and we will investigate the matter promptly.
14. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately at help.frankycards@gmail.com. We can assist you as long as the order has not yet been shipped.
15. How do I know if an item is authentic?
We only sell genuine products sourced directly from trusted manufacturers. If you have any concerns about the authenticity of a product, please reach out to us before purchasing, and we’ll provide additional information.
Still have questions?
Feel free to contact us directly, and we’ll be happy to assist you! Thank you for choosing Franky Cards. We appreciate your business!
Email: help.frankycards@gmail.com
Phone: +1 (720) 885-8377
Address: 1660 Ulster St, Denver, Colorado, 80220, United States