At Franky Cards, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines the types of personal information we collect, how we use it, and how we protect it.
1. Information We Collect
We collect the following types of personal information when you use our website:
- Personal Identification Information: When you make a purchase or sign up for our newsletter, we may collect personal details such as your name, email address, mailing address, phone number, and payment information.
- Payment Information: We process payments securely through third-party payment providers. We do not store or process your credit card information on our servers.
- Order Information: We collect information related to your orders, such as product details, shipping addresses, and order history.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders: We use your personal information to complete your purchases, confirm your orders, and deliver products to you.
- To provide customer support: We may contact you if there are issues with your order or if you need assistance with your purchase.
- To improve our website and services: We may analyze usage data to enhance our website and improve the customer experience.
- To send promotional emails: With your consent, we may send you emails regarding new products, special offers, and other updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
3. How We Protect Your Information
- Secure Payment Processing: We use industry-standard encryption to secure payment transactions. We do not store credit card information on our servers.
- Data Security: We implement a variety of security measures, including firewalls, secure sockets layer (SSL) technology, and other security protocols to protect your personal information.
- Access Control: Access to your personal information is restricted to employees and third parties who need the information to fulfill orders or provide customer support.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in running our website and business. These services include:
- Shipping Providers: We share your information with shipping carriers to deliver products to you.
- Payment Processors: We use third-party payment processors to handle transactions securely.
- Email Marketing Services: We may share your information with email marketing services if you have opted into receiving promotional emails.
These third parties are only permitted to use your information to perform services on our behalf and are required to keep it confidential.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience on our website. Cookies help us remember your preferences, improve the functionality of our website, and gather usage data for analytical purposes.
You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of the website.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal requirements.
- Opt-Out: Opt-out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us using the information provided below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. Please review their privacy policies if you choose to visit these websites.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the bottom of this page.
9. Contact Us
If you have any questions or concerns regarding our privacy policy or how your information is used, please feel free to contact us:
Email: help.frankycards@gmail.com
Phone: +1 (720) 885-8377
Address: 1660 Ulster St, Denver, Colorado, 80220, United States
Thank you for trusting Franky Cards with your personal information. Your privacy is important to us, and we are committed to keeping it safe.