At Raw Daw Cards, we are committed to providing our customers with authentic, high-quality products. Please review our warranty policy below to understand your rights and our responsibilities regarding product quality and service.

1. Warranty Coverage

Our warranty covers manufacturing defects and product authenticity for all sealed products purchased directly from Raw Daw Cards. This includes:

  • Factory-sealed hobby boxes

  • Retail sealed packs or boxes

  • Trading card products listed as new/sealed on our website

Note: This warranty does not cover issues related to card grading, perceived card value, or manufacturer-insert odds.

2. Warranty Period

  • Warranty is valid for 30 days from the date of delivery.

  • Claims must be submitted within this timeframe with a valid proof of purchase.

3. What’s Not Covered

We do not offer warranty coverage for:

  • Opened products (hobby boxes, packs, etc.)

  • Graded card value or grade outcome from third-party grading companies

  • Manufacturing defects from card publishers (Topps, Panini, Upper Deck, etc.)

  • Damage due to mishandling, improper storage, or tampering after delivery

4. Filing a Warranty Claim

To file a warranty claim, please email our support team at charnoubisofia727@gmail.com with the following:

  • Your order number

  • A clear description of the issue

  • Photographs of the product and packaging

  • Any relevant documentation

Our team will respond within 2–3 business days with next steps.

5. Resolution Process

If your claim is approved, we may offer the following solutions based on the nature of the issue:

  • Replacement of the product (if available)

  • Store credit for the original purchase amount

  • Refund to the original payment method

6. Manufacturer Warranty

Some products may also be covered under the manufacturer’s warranty. In such cases, we will assist you in contacting the manufacturer for resolution when applicable.